Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

You can check all charges during checkout your order, free shipping for all orders over £75

Which payment methods are accepted in the Online Shop?

Our online shop payment are proceed by PayPal, you can may all majot debit and credit cards.

How long will delivery take?

Depend on which delivery form you will choose, parcel will be with you in 1 working day (DHL) or 2-3 days (Royal Mail)

How secure is shopping in the Online Shop? Is my data protected?

Yes all your details are fully protected, we use SSL to encrypt all details.

What exactly happens after ordering?

As soon as our team received your order and payment, your order will be packed and shipped straight away.

Do I receive an invoice for my order?

Yes, you can get full tax invoice, just contact our team.


Fit Cookie

Customer service office
Mon-Sun 10.00 to 4.00pm
Fit Cookie
15 West St, Reading RG1 1TT
Phone: 0118 957 4680